Start with what you need.
You can contact our shared admissions team by phone, email, WhatsApp, SMS, or the private inquiry form. Your contact details, health priorities and program preferences are enough to begin. The team uses what you share to respond and discuss appropriate next steps.
Before sending medical records or a detailed health history, ask admissions for the appropriate secure method. If you contact us on someone else’s behalf, share only what you are authorized to disclose.
Your inquiry reaches admissions.
Our online inquiry form is provided through Typeform. It loads when you choose to open it. Information you submit is processed through that service for the admissions team.
Typeform may receive technical information needed to display and operate the form. After a successful submission, our website may record that an inquiry was completed. The website’s submission event does not include your answers, contact details, or response identifier.
The right information for each stage.
SENSES is part of THE BALANCE GROUP. The group’s Privacy Policy explains its approach to personal information, processing purposes, legal bases, service providers, international transfers, retention, and privacy rights. The Legal Notice provides further organizational information.
Website inquiries are distinct from clinical records. Before starting a healthspan program, you receive the relevant agreement and information for the provider responsible for your care. Independent clinicians and external services may have their own privacy notices.
Small settings that help the site work.
The day/night control stores an appearance preference on your device. Site search uses an index of these pages and does not send your search terms to an external search service. Hosting and security services may process technical access information to operate and protect the website.
Admissions phone numbers adapt to a country setting, browser time zone, or language preference, using the same routing rules as THE BALANCE. This feature does not request your GPS location. The Swiss admissions number is shown when no matching region is identified.
Understand the services your browser uses.
This website uses THE BALANCE GROUP’s Google Tag Manager container to manage measurement tags. When measurement services run, they may process technical information, such as the page address, IP address, and browser details, and may use cookies. See how Google uses information from websites that use its services and the group’s Cookie Policy.
You can manage cookies and stored website preferences through your browser settings. These controls can affect how embedded services work.
Choose how you prefer to connect.
Phone, email, WhatsApp, and SMS links open the relevant service or app. Those services process communications under their own terms and privacy arrangements. Links to other websites take you to services with their own privacy notices.
An introduction to the experience.
Photography presents the surroundings and residential options. Scientific illustrations and selected nature scenes are conceptual AI-generated artwork; they are not diagnostic images or exact biological models.
Website information does not replace an individual assessment or medical advice. Your written proposal confirms the agreed program, accommodation, services, fees, and practical arrangements.
Contact the group’s privacy team.
For questions about the use of your personal information, or to request access, correction, deletion, or another applicable privacy right, email [email protected]. Mention SENSES and the type of interaction concerned so the request can be directed to the appropriate team. Avoid attaching medical records to your initial request.
For program questions, contact [email protected].